Advocacy for Croydon

We are very pleased to announce that Advocacy for Croydon, a partnership between Advocacy for All (AfA) and Mind in Croydon, went live on the 1st May 2018. Mind in Croydon will continue to provide the mental health advocacy services in Croydon as we have for many years, but the partnership with Advocacy for All means that there will be a single point of contact for advocacy in the Borough. We look forward to working with Croydon Council and Advocacy for All on this exciting new development. You can find out more information from

"Having an Advocate to represent my voice and concerns certainly made a massive difference but it was also having someone that knows the mental health system. The Advocate was friendly, professional and calm with me and this made me feel less anxious, Thank you"

What is Advocacy?

  • Encouraging people to speak for themselves
  • Being included in the decision-making process
  • Being treated equally
  • Challenging assumptions
  • Explaining your rights

How can Advocacy help?

Sometimes people find it difficult to express concerns about their treatment or care while they are in hospital or living in the community.  It can be particularly difficult if you are on a ‘section’ or if this is your first time in hospital.

However, you have the right to be heard; your opinions should be listened to by the professional staff.

An advocate can help you either by supporting you when you wish to voice your concerns or by representing your concerns if you feel you are unable to do so.

The Advocacy Service operates independently of the mental health services.  You will be listened to and treated with respect.

It offers you the opportunity to talk to someone in confidence about issues relating to your treatment.  Click here to see our confidentiality policy.

How does it work?

Advocates work as instructed by the client.  We therefore work differently according to the needs and wishes of our individual clients.  Some common examples of advocacy work include:

  • Listening to you and helping you have your voice heard. Empowering you to speak for yourself.
  • Supporting you, at ward rounds and Care Programme Approach meetings
  • Supporting you when discussing your treatment plan with your doctors and nurses or social workers
  • Providing clear information about rights, medication and any aspect of treatment while in hospital.
  • Supporting you in gaining legal advice and representation if necessary.
  • Signposting you to other services who can provide support to meet your needs.

As the Advocates work as instructed by the individual, consent from that individual is required when making a referral on their behalf.

The Advocacy Service aims to promote the interests and rights of anyone residing and receiving support funded through Croydon who may be suffering from mental health problems.

The Advocacy Service (including IMHA) is an independent organisation funded by NHS Croydon and managed by Mind in Croydon.  

Please click here to see the Mind in Croydon Advocacy Referral Policy

Independent Advocates

If a person does not meet the above criteria for our advocacy service, an Independent Advocate is available on a spot purchase arrangement. Please contact 0208 763 6733 for more information.

How to contact us

To make a referral for a mental health advocate contact us on:
Tel: 020 8763 6730

For other advocacy needs
Telephone: 0345 310 1812

Office Hours: Monday-Friday 9am-5pm


If no one is available to take your call please leave a message and we will get back to you.

To download a copy of our leaflet please click here.

To download a copy of our IMHA Postcard Please click here

Please click link to view The Mental Health Act: your rights – easy read

   with us