"Having an Advocate to represent my voice and concerns certainly made a massive difference but it was also having someone that knows the mental health system. The Advocate was friendly, professional and calm with me and this made me feel less anxious, Thank you"

What is Advocacy?

  • Encouraging people to speak for themselves
  • Being included in the decision-making process
  • Being treated equally
  • Challenging assumptions
  • Explaining your rights

How can Advocacy help?

Sometimes people find it difficult to express concerns about their treatment or care while they are in hospital or living in the community.  It can be particularly difficult if you are on a ‘section’ or if this is your first time in hospital.

However, you have the right to be heard; your opinions should be listened to by the professional staff.

An advocate can help you either by supporting you when you wish to voice your concerns or by representing your concerns if you feel you are unable to do so.

The Advocacy Service operates independently of the mental health services.  You will be listened to and treated with respect.

It offers you the opportunity to talk to someone in confidence about issues relating to your treatment.  Click here to see our confidentiality policy.

How does it work?

Advocates work as instructed by the client.  We therefore work differently according to the needs and wishes of our individual clients.  Some common examples of advocacy work include:

  • Listening to you and helping you have your voice heard. Empowering you to speak for yourself.
  • Supporting you, at ward rounds and Care Programme Approach meetings
  • Supporting you when discussing your treatment plan with your doctors and nurses or social workers
  • Providing clear information about rights, medication and any aspect of treatment while in hospital.
  • Supporting you in gaining legal advice and representation if necessary.
  • Signposting you to other services who can provide support to meet your needs.

As the Advocates work as instructed by the individual, consent from that individual is required when making a referral on their behalf.

The Advocacy Service aims to promote the interests and rights of anyone residing and receiving support funded through Croydon who may be suffering from mental health problems.

The Advocacy Service (including IMHA) is an independent organisation funded by NHS Croydon and managed by Mind in Croydon.  

Please click link to MIC Advocacy Referral policy

Independent Advocates

If a person does not meet the above criteria for our advocacy service, an Independent Advocate is available on a spot purchase arrangement. Please contact 0208 763 6733 for more information.


We are also able to provide bespoke training around the Independent Advocacy role. Examples include an Introduction to Independent Advocacy, the Advocacy role and boundaries and examining the different types of statutory Advocacy and how they interact such as IMHA, IMCA and Care Act Advocacy.

We are able to provide a venue and refreshments. Our standard rate is 450 depending on the number of delegates. This includes refreshments and reading materials. For more information please contact the Advocacy Service Manager on 0208 763 6733.

Feedback received from a recent Independent Advocacy training course:

"The training was very interactive and there was plenty of time for discussion, debate and reflections. I have learnt the advocacy principles and how they apply to my role,"

"A refresher of what the principles of Advocacy are. Setting professionals boundaries - thought provoking and helpful."

"Excellent trainers - very knowledgeable and supportive of our role."

"Varied exercises and very interactive. Training was well structured and well delivered."

"Explained what advocacy was in detail and made me reflect on my practice."

How to contact us

Telephone: 020 8763 6730
Email: advocacy@mindincroydon.org.uk
Address: Mind in Croydon Advocacy Service
               26 Pampisford Road
               CR8 2NE

Office Hours: Monday-Friday 9am-5pm


If no one is available to take your call please leave a message and we will get back to you.

To download a copy of our leaflet please click here.

To download a copy of our IMHA Postcard Please click here

Please click link to view The Mental Health Act: your rights – easy read

   with us