Welfare Benefits Advice

"Thank you for all your help. I don't like to keep phoning you, but how could I have dealt with it without you? If they take money off when they shouldn't, how am I supposed to know it's wrong”

The Welfare Benefits Advice service was set up to offer advice and assistance on complex welfare benefits issues to people suffering from mental health problems, their carers, and professionals working in the mental health field.

It is a specialist service focusing on cases which need to be taken to Tribunals on appeal and others which raise difficult legal issues or which require detailed understanding of the administrative procedures of the Department of Work and Pensions and other public bodies.

We also offer advice, support and consultancy where necessary to people helping clients with any sort of benefit problem.

Since the service began in 1995 it has raised in excess of forty-one million pounds in previously unclaimed benefits

Welfare Benefits Advice Line

We operate an advice line which is currently available on Tuesdays between 10am - 1pm and on Thursdays 1pm - 4pm. Please call 020 8763 2037 - you can leave a message outside of these times.

Useful Resources

We have produced the following fact sheets:

How to Appeal an Employment Support Allowance Decision

Transferring from Disability Living Allowance to Personal Independence Payment

The Under Occupancy Charge or Bedroom Tax

Council Tax Support

Job Seekers Claim Procedure

Preparing for / What happens at a medical examination meeting with Atos

Appeals - Preparing for Tribunal Checklist

Appeals - Myths vs Facts

Challenging a PIP Decision and Example Reconsideration Letter

Further Information

Additional information on welfare benefits can be obtained at the following sites:

For further information on our Welfare Benefits Advice service, go to our Frequently Asked Questions section or download our leaflet found here.

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