Counselling FAQs

How can I make an appointment?
Clients can self refer by ringing 020 8763 2064 and giving their name and address. An information pack will then be sent detailing how the service works and what to expect from it and also includes a short questionnaire for completion. The questionnaire aids the counsellor in making a decision about the best way forward for you.

Do I need to be referred?
The counselling service only accepts people who self refer; therefore a referral from your GP or other health professional is not required. Most callers however have visited their GP and the counselling service has been suggested to them.

How much does it cost?
You will be asked to make a contribution towards administration costs. Unwaged contribution - £5
Waged - your weekly contribution is based on your earnings (0.1% of your gross annual income e.g. £23,000 = £23 per session).

How long does the counselling last and how long are the sessions?
The sessions will be 50 minutes long. The Mind in Croydon Counselling Service is limited to 12 sessions of counselling.

Is Relationship Counselling or Family Therapy available?
No, we provide one-to-one counselling. Please call our information line for information on specialist relationship counselling organisations and family therapy.

Is there childcare available?
There are no childcare facilities at Mind in Croydon. If childcare is an issue for you please discuss this at your assessment interview.

Do you offer counselling in the evenings or at weekends?
We offer counselling on Monday, Wednesday and Thursday evenings. We do not offer weekend appointments.

I do not live in Croydon – What do I do?
Because of how we are funded we cannot offer the service for the same rate to people who do not live in the London Borough of Croydon. Please contact us to talk about a costed service or to see if we know of any local services to you.

Can I make an appointment for someone else?
Counselling is a big commitment, if a person is too distressed to make the initial call, there is a good chance that they would not be in a position to fully participate in a counselling session. A visit to a GP would probably be a good idea in the first instance. If you are concerned about someone who maybe experiencing difficulty please do contact us: 020 8763 2064.

Will what I say be kept Confidential?
Feel free to read the Counselling Service Confidentiality policy.

What kind of problems do you deal with?
We can help you deal with any problems that are causing emotional distress. Many counsellors have specialist skills in areas including:

  • Anxiety 
  • Bereavement
  • Depression
  • Family issues
  • Group Therapy
  • Relationships
  • Abuse

The GP has prescribed Anti-depressants and I’m not sure I want to take them what do I do?
Get as much information as possible about the prescription from the GP who prescribed it for you in the first instance. Your local pharmacist will also be able to give you information about the medication. It is a good idea to write a list of those nagging questions such as: Will I become addicted? Can I take these and still drive my car? Get your doctor to answer these questions. If you decide not to take the medication that has been prescribed, it is always adviseable to let the Dr know your decision.

Is there parking available at Mind in Croydon?
Car parking spaces at Mind in Croydon are for staff use only. There are some pay and display parking bays on Pampisford Road; in addition there are three NCP Car Parks within walking distance of the Mind in Croydon building.

If parking is needed for reasons of mobility, please let us know before the assessment so that this can be arranged.

What can I do in a crisis?
The South London and Maudsley Trust provide a 24 hour Crodyon Mental Health Crisis Line available on free phone no: 0800 731 2864.

I am currently training to become a counsellor & I need a placement. Can I apply for one at Mind?
Yes, click here to download an application form & placement guidelines.

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