Mental Health Directory
Information on mental health services in Croydon
Mind in Croydon has been awarded the
Advocacy Quality Performance Mark (QPM) from the National Development
Team for Inclusion (NDTi). The QPM is the UK’s only independent quality
performance mark for organisations offering independent advocacy; an
essential service for people who need support to express their needs and
have increased choice and control in their lives.
To gain the QPM, independent advocacy providers have to undergo a
rigorous self-assessment process and policy review. This is followed by a
structured site visit for NDTi assessors to meet advocates and the
people they support. As well it being good practice for Local
Authorities to provide advocacy to people at risk of exclusion,
commissioners are required to provide statutory independent advocacy
under the Mental Capacity Act, Mental Health Act, and more recently the
Care Act. The Advocacy QPM provides them with a robust benchmark to
measure independent advocacy services, ensuring they select the very
Richard Pacitti, CEO from Mind in Croydon said:
“We were extremely pleased to achieve this accolade once more.
Holding the QPM means that the people accessing the service can be
assured of a high quality, professional standard of support.”
Gail Petty, QPM Manager and Lead for Advocacy and Rights at NDTi said:
“The Advocacy Quality Performance Mark is only awarded to advocacy
organisations who can demonstrate that they are providing excellent
services to people often experiencing challenging situations in their
lives. It indicates that they have the training and policies in place
to ensure people’s rights are upheld and their preferences are heard and
Originally developed by Action for Advocacy (A4A), the Department of Health funded NDTi to review and revise the QPM in 2014, working with providers, users and commissioners of advocacy services. The application process was streamlined to be as straightforward as possible, while retaining the rigour required to ensure that high standards are met. It is available to organisations providing independent advocacy in England, Wales and Northern Ireland. Further information can be accessed and applications can be made via www.qualityadvocacy.org.uk.
11 December 2018
10 December 2018
The Mind in Croydon Welfare benefits Advice Line will be closed until we can get through the backlog of work that has built up.
03 December 2018
We have uploaded our film, Hard to Believe, to YouTube for everyone to view.