Policies & Procedures
Mind in Croydon fully supports the Mind Quality management system which was initiated in 2001. As part of ensuring a commitment to quality in organisational standards we have policies, practices and procedures on key areas of work and we implement a cycle and culture of continuous improvement and learning.
Having policies and procedures which are open to scrutiny and which are regularly reviewed is important for Mind in Croydon's dealings with its partners, service users and staff. For that reason we are delighted to be able to put the policies on our Website. Policies are regularly updated, usually every two to three years.
Mind in Croydon is committed to caring for its staff and has set up an External Support and Advice Line (ESAL) which is accessible to all staff via 'phone or e-mail to provide confidential advice, support and information on any problem 365 days a year, 24/7. It is also available for employee's partners and children up to 21 years of age. The telephone number for the ESAL which is run by Focus, a leading provider in this area, is available on staff notice boards, from Managers or from the Human Resources Manager on 020 8668 2210.
Select a title to view or download the relevant document. If you are not able to view documents in PDF format, select here to download Adobe PDF Reader.
Adult Protection (Feb 2010)
Alcohol and Drugs (Aug 2009)
Annual Salary Award Process (Dec 2009)
Authorisation of Expenditure (Feb 2009)
Child Protection (Feb 2010)
Complaints related to our Services (Aug 2008)
Communications and IT (July 2010)
Confidentiality (Feb 2010)
Conflict of Interest (Dec 2009)
Contact with the Media (Press, Radio and TV) (Dec 2007)
Disciplinary Procedure (Aug 2009)
Email and Internet (Aug 2009)
Environmental Policy (July 2008)
Equal Opportunities, Equality and Diversity (Feb 2010)
Expenditure by Staff When Accompanying Clients on Day Trips Away from Mind (July 2010)
Governance Manual (Sept 2009)
Grievance and Disputes (Feb 2010)
Harassment of Staff (Aug 2008)
Health and Safety (Aug 2008)
Hospitality (Dec 2009)
Investment of Funds (July 2010)
Personal use of Resources (Aug 2007)
Management of Violence (Aug 2007)
Quality Policy (July 2010)
Reporting of Incidents (Dec 2009)
Reserves Policy (July 2010)
Risk Management (Oct 2007)
Safeguarding Adults Protection Policy (2010)
Sickness Absence (Dec 2007)
Staff Handbook (July 2010)
Stress at Work (Feb 2008)
Training and Consultancy – Remuneration Guidelines (Aug 2009)
Training and Development of Staff (Feb 2008)
Trips Away from the Office (Aug 2009)
User Involvement (Dec 2007)
Whistleblowing (Dec 2009)
Mind in Croydon aims to revise policies every 3 to 4 years.
Please note that Mind in Croydon adheres to the Criminal Record Bureau's Code of Practice and its Policy Statement on the Recruitment of Ex-offenders, both of which can be found on the CRB website.