Policies & Procedures
Mind in Croydon fully supports the Mind Quality management system which was initiated in 2001. As part of ensuring a commitment to quality in organisational standards we have policies, practices and procedures on key areas of work and we implement a cycle and culture of continuous improvement and learning.
Having policies and procedures which are open to scrutiny and which are regularly reviewed is important for Mind in Croydon's dealings with its partners, service users and staff. For that reason we are delighted to be able to put the policies on our Website. Policies are regularly updated, usually every two to three years.
Mind in Croydon is committed to caring for its staff and has set up an External Support and Advice Line (ESAL) which is accessible to all staff via 'phone or e-mail to provide confidential advice, support and information on any problem 365 days a year, 24/7. It is also available for employee's partners and children up to 21 years of age. The telephone number for the ESAL which is run by Focus, a leading provider in this area, is available on staff notice boards, from Managers or from the Human Resources Manager on 020 8668 2210.
Select a title to view or download the relevant document. If you are not able to view documents in PDF format, select here to download Adobe PDF Reader.
Mind in Croydon Strategic Plan (2009-2012)
Adult Protection (Feb 2010)
Alcohol and Drugs (Aug 2009)
Annual Salary Award Process (Dec 2009)
Authorisation of Expenditure (Feb 2009)
Child Protection (Feb 2010)
Complaints related to our Services (June 2011)
Communications and IT (July 2010)
Confidentiality (Feb 2010)
Conflict of Interest (Dec 2009)
Disciplinary Procedure (Aug 2009)
Email and Internet (Aug 2009)
Environmental Policy (April 2011)
Equal Opportunities, Equality and Diversity (Feb 2010)
Expenditure by Staff When Accompanying Clients on Day Trips Away from Mind (July 2010)
Governance Manual (Sept 2009)
Grievance and Disputes (Feb 2010)
Harassment of Staff (Aug 2011)
Health and Safety (Aug 2008)
Hospitality (Dec 2009)
Investment of Funds (June 2011)
Personal use of Resources (Oct 2010)
Management of Violence (Oct 2010)
Quality Policy (July 2010)
Reporting of Incidents (Dec 2009)
Reserves Policy (July 2011)
Risk Management (Oct 2011)
Safeguarding Adults Protection Policy (2010)
Sickness Absence (April 2011)
Staff Handbook (July 2010)
Stress at Work (April 2011)
Training and Consultancy – Remuneration Guidelines (Aug 2009)
Training and Development of Staff (Aug 2011)
Trips Away from the Office (Aug 2009)
User Involvement (April 2011)
Whistleblowing (Dec 2009)
Mind in Croydon aims to revise policies every 3 to 4 years.
Please note that Mind in Croydon adheres to the Criminal Record Bureau's Code of Practice and its Policy Statement on the Recruitment of Ex-offenders, both of which can be found on the CRB website.