Thank you for all your help. I don’t like to keep phoning you, but how could I have dealt with it without you? If they take money off when they shouldn’t, how am I supposed to know it’s wrong
The Welfare Benefits Advice service was set up to offer advice and assistance on complex welfare benefits issues to people suffering from mental health problems, their carers, and professionals working in the mental health field.
It is a specialist service focusing on cases which need to be taken to Tribunals on appeal and others which raise difficult legal issues or which require detailed understanding of the administrative procedures of the Department of Work and Pensions and other public bodies.
We also offer advice, support and consultancy where necessary to people helping clients with any sort of benefit problem.
Since the service began in 1995 it has raised in excess of forty-one million pounds in previously unclaimed benefit
Welfare Benefits Advice Line
Please leave a message on 020 8763 2037 if you require assistance with welfare benefit appeals work. If you leave your name and number and a brief detail about the issue we will respond when we are next available.
Useful Resources
We have produced the following fact sheets:
Fact Sheet 1 Challenging An ESA Decision
Fact Sheet 4 Council Tax Support
Fact Sheet 5 Jobseekers Claim Procedure Jan 2014
Fact Sheet 6 Atos Examinations
Appeals Preparing For Tribunal Checklist
Challenging A PIP Decision And Example Reconsideration Letter
Further information
Additional information on welfare benefits can be obtained at the following sites:
For further information on our Welfare Benefits Advice service, go to our Frequently Asked Questions section or download our leaflet here:
Mental Health Directory
Search for information on mental health services in the Croydon area Find out more
Elefriends
Elefriends is a supportive online community where you can be yourself. We all know what it’s like to struggle sometimes, but now there’s a safe place to listen, share and be heard. Find out more
Information Line
Mind in Croydon operate a confidential mental health telephone information line: Please telephone our freephone number 020 8668 2210 Find out more
Latest Updates
Follow Mind in Croydon on your favourite social network
Carers Rights Day
We are hosting a Carers Rights Day with the theme of “Dealing with Professionals”.
There will be information, stalls and presentations from St Christopher’s, Mind in Croydon’s Advocacy on carers rights when their loved ones are in hospital and Mind in Croydon’s Counselling Service on Assertiveness for Carers and how to have your views heard.
For more information contact Carers Support on 020 8688 1210 or carers.support@mindincroydon.org.uk.
Based at Fairfield House, 10 Altyre Road, East Croydon, CR0 5LA
PPF Donates Computers to Mind in Croydon
On 31st October there was an official unveiling of the new computer room at Fairfield House. The room will give members access to first rate IT which will help them in so many ways from improving their skills and confidence on-line to being able to deal with on-line benefit claims. The room has been made possible by the donation of 30 computers from the Pension Protection Fund as part of their on-going support for Mind in Croydon. As well as the computer room at Fairfield House, staff at Mind in Croydon received upgrades to their office machines. Chair of Mind in Croydon, John Pestell, said, “It was a great pleasure to see PPF at Fairfield House once again helping Mind in Croydon. Their generosity know no bounds and we are so pleased with the gift of computers which allows us to offer our clients the very latest in technology. That said PPF do so much for us above and beyond this gift and that it is greatly appreciated by all at Mind in Croydon. Thank you.”
Simon Liste, Chief Technology Officer at the PPF said: “It was truly amazing and so rewarding to see the happiness and excitement of those that use the Mind Hub, when the computer room was unveiled. It makes us proud and honoured, as an organisation to be able to help Mind in Croydon in their journey and purpose”
Advocacy Steering Group Volunteers Required
Have you used Mind in Croydon’s Advocacy Service, or any mental health advocacy service?
* Would you like to volunteer your time to participate in a steering group that will;
* Monitor project activities against plans?
* Review project processes and procedures
* Provide vital feedback for the team from a service user perspective
* Would you be willing to attend at least 4 formal meetings a year?
Mind in Croydon’s Advocacy Service is looking for volunteers to participate in a new steering group. If you would like to express your interest in this role we would like to hear from you.
Please contact advocacy@mindincroydon.org.uk with the subject ‘Steering group’ or call 0208 763 6730 and ask to speak with the manager about this opportunity no later than 15th January 2020
RED January 2020 t shirts and snoods have arrived! to sign up to RED January and purchase your own t shirt and snood go to croydon.redjanuaryformind.co.uk/
Accreditations & Awards
