en English

Thank you for all your help. I don’t like to keep phoning you, but how could I have dealt with it without you? If they take money off when they shouldn’t, how am I supposed to know it’s wrong

The Welfare Benefits Advice service was set up to offer advice and assistance on complex welfare benefits issues to people suffering from mental health problems, their carers, and professionals working in the mental health field.

It is a specialist service focusing on cases which need to be taken to Tribunals on appeal and others which raise difficult legal issues or which require detailed understanding of the administrative procedures of the Department of Work and Pensions and other public bodies.

We also offer advice, support and consultancy where necessary to people helping clients with any sort of benefit problem.

Since the service began in 1995 it has raised in excess of forty-one million pounds in previously unclaimed benefit

Welfare Benefits Advice Line

Please leave a message on 020 8763 2037 if you require assistance with welfare benefit appeals work. If you leave your name and number and a brief detail about the issue we will respond when we are next available.

Useful Resources

We have produced the following fact sheets:

Fact Sheet 1 Challenging An ESA Decision

Fact Sheet 2 DLA To PIP

Fact Sheet 3 Bedroom Tax

Fact Sheet 4 Council Tax Support

Fact Sheet 5 Jobseekers Claim Procedure Jan 2014

Fact Sheet 6 Atos Examinations

Appeals Preparing For Tribunal Checklist

Appeals Myths Vs Facts

Challenging A PIP Decision And Example Reconsideration Letter

Further information

Additional information on welfare benefits can be obtained at the following sites:

For further information on our Welfare Benefits Advice service, go to our Frequently Asked Questions section or download our leaflet here:

Welfare Benefits Advice Leaflet

Accreditations & Awards