Welfare Benefits Advice

COVID-19 Service Update
We are still here to support you and continue to deliver a telephone and email advice service 5 days a week while following government guidance around social distancing. You can contact us with all benefit related issues at wba@mindincroydon.org.uk throughout the COVID-19 crisis.

Thank you for all your help. I don’t like to keep phoning you, but how could I have dealt with it without you? If they take money off when they shouldn’t, how am I supposed to know it’s wrong

The Welfare Benefits Advice service was set up to offer advice and assistance on complex welfare benefits issues to people suffering from mental health problems, their carers, and professionals working in the mental health field.

It is a specialist service focusing on cases which need to be taken to Tribunals on appeal and others which raise difficult legal issues or which require detailed understanding of the administrative procedures of the Department of Work and Pensions and other public bodies.

We also offer advice, support and consultancy where necessary to people helping clients with any sort of benefit problem.

Since the service began in 1995 it has raised in excess of forty-one million pounds in previously unclaimed benefit

Welfare Benefits Advice Line

Please leave a message on 020 8763 2037 if you require assistance with welfare benefit appeals work. If you leave your name and number and a brief detail about the issue we will respond when we are next available.

Universal Credit Advice Project

Mind in Croydon is now offering an advice service aimed around supporting Croydon residents with Universal Credit claims. Started in October 2019, the service offers advice and support from the point of claim up to and including the Work Capability Assessment.

From one-off advice to ongoing support from the team, our Welfare Rights service is here to support with your Universal Credit Claim.

Through collaboration between National Mind and local Mind organisations, this project aims to achieve the following dual objectives:

• To support people with mental health problems to navigate the Universal Credit system, to ensure they can access the income they’re entitled to; and
• To gather data and insight to inform and strengthen Mind’s national campaigning efforts to make the benefits system work for those it services.

How to access support?

Referrals or advice can be sought by leaving a message at 020 8763 2037, or by emailing wba@mindincroydon.org.uk.

Please note that we do not operate a drop in service for this project.

Further information

Additional information on welfare benefits can be obtained at the following sites:

• The Department for Work & Pensions
• London Advice Services Alliance
• Child Poverty Action Group