Thank you for all your help. I don’t like to keep phoning you, but how could I have dealt with it without you? If they take money off when they shouldn’t, how am I supposed to know it’s wrong
The Welfare Benefits Advice service was set up to offer advice and assistance on complex welfare benefits issues to people suffering from mental health problems, their carers, and professionals working in the mental health field.
It is a specialist service focusing on cases which need to be taken to Tribunals on appeal and others which raise difficult legal issues or which require detailed understanding of the administrative procedures of the Department of Work and Pensions and other public bodies.
We also offer advice, support and consultancy where necessary to people helping clients with any sort of benefit problem.
Since the service began in 1995 it has raised in excess of forty-one million pounds in previously unclaimed benefit
Welfare Benefits Advice Line
Please leave a message on 020 8763 2037 if you require assistance with welfare benefit appeals work. If you leave your name and number and a brief detail about the issue we will respond when we are next available.
Useful Resources
We have produced the following fact sheets:
Fact Sheet 1 Challenging An ESA Decision
Fact Sheet 4 Council Tax Support
Fact Sheet 5 Jobseekers Claim Procedure Jan 2014
Fact Sheet 6 Atos Examinations
Appeals Preparing For Tribunal Checklist
Challenging A PIP Decision And Example Reconsideration Letter
Further information
Additional information on welfare benefits can be obtained at the following sites:
For further information on our Welfare Benefits Advice service, go to our Frequently Asked Questions section or download our leaflet here:
Mental Health Directory
Search for information on mental health services in the Croydon area Find out more
Elefriends
Elefriends is a supportive online community where you can be yourself. We all know what it’s like to struggle sometimes, but now there’s a safe place to listen, share and be heard. Find out more
Information Line
Mind in Croydon operate a confidential mental health telephone information line: Please telephone our freephone number 020 8668 2210 Find out more
Latest Updates
Follow Mind in Croydon on your favourite social network
Social Networking Food Parcels
During these times, receiving positive feedback goes a long way to keep our staff and each other connected and buoyed.
‘Thank you for the food box you gave to my sibling, and for the care that was taken to provide them with suitable vegan products for their very restricted diet. It was very kind of you all’
Please note that if this is a service you require you must be a member of the Social Networking Service and Croydon Fire Service are only able to provide it to current service users
Need Help With Your Benefits?
Welfare Benefits Service
There have been a number of changes to the benefits system during the Covid 19 outbreak. We are still here to support you with any questions you might have about Welfare Benefits. This includes establishing benefit entitlement, support with challenging decisions and representation at appeal to the second tier tribunal.
We have a dedicated team of Caseworkers who can help with all welfare benefit issues and can provide up to date advice about benefit entitlement during the Covid 19.
Universal Credit
We also have a team specialising in support around Universal Credit.
The Universal Credit team can help with establishing an entitlement, working out how much Universal Credit you might be able to receive, talking to the Job Centre, filling in forms and challenging decisions made by the DWP.
We are currently limited to support by email, letter and telephone. We are able to pick up the emails and voice messages left.
Email address – wba@mindincroydon.org.uk
Advice line – 020 8763 2037
Please note we are not able to see visitors at any Mind in Croydon until further notice.
Continuing their support of Mind in Croydon’s Social Networking Service, Croydon Fire Service assisted in delivering vital food packages to our vulnerable clients today. Food packages included some Easter treats. Our huge thanks go out to all those involved including some of the Mind in Croydon staff who donated towards these packages.
Please note that if this is a service you require you must be a member of the Social Networking Service and Croydon Fire Service are only able to provide it to current service users.
London Fire Brigade Mind InPurley
South West London Law Centres are offering debt advice and support for those that need help. If you need support leave them a voicemail or email and they will get back to you within a working day or less. See the attached image for the contact information.
Thanks to New Addington Fire Station
Mind in Croydon are hugely grateful to our colleagues at New Addington Fire Station.
Members of the fire service based at New Addington have enabled Mind in Croydon’s Social Networking Service to support clients who are vulnerable in the most urgent of times.
We would like say a big thank you for the help and support provided including dropping off food parcels to people’s homes as well as ensuring that when a person was submitted to hospital they had their mobile phone delivered to them on a Friday evening to enable them to stay in touch with their family.
PLEASE NOTE that if this is a service you require you must be a member of the Social Networking Service and New Addington Fire Station are only able to provide it to current service users
Don't forget to #ClapForCarers #clapforkeyworkers #ClapForTheNHS tomight at 8pm
If you need help with benefits our Welfare Benefits Advice and Universal Credit services are here to help. See https://t.co/9dC3837sDL for more information #Croydon
Accreditations & Awards
