Thank you for all your help. I don’t like to keep phoning you, but how could I have dealt with it without you? If they take money off when they shouldn’t, how am I supposed to know it’s wrong
The Welfare Benefits Advice service was set up to offer advice and assistance on complex welfare benefits issues to people suffering from mental health problems, their carers, and professionals working in the mental health field.
It is a specialist service focusing on cases which need to be taken to Tribunals on appeal and others which raise difficult legal issues or which require detailed understanding of the administrative procedures of the Department of Work and Pensions and other public bodies.
We also offer advice, support and consultancy where necessary to people helping clients with any sort of benefit problem.
Since the service began in 1995 it has raised in excess of forty-one million pounds in previously unclaimed benefit
Welfare Benefits Advice Line
Please leave a message on 020 8763 2037 if you require assistance with welfare benefit appeals work. If you leave your name and number and a brief detail about the issue we will respond when we are next available.
Useful Resources
We have produced the following fact sheets:
Fact Sheet 1 Challenging An ESA Decision
Fact Sheet 4 Council Tax Support
Fact Sheet 5 Jobseekers Claim Procedure Jan 2014
Fact Sheet 6 Atos Examinations
Appeals Preparing For Tribunal Checklist
Challenging A PIP Decision And Example Reconsideration Letter
Further information
Additional information on welfare benefits can be obtained at the following sites:
For further information on our Welfare Benefits Advice service, go to our Frequently Asked Questions section or download our leaflet here:
Mental Health Directory
Search for information on mental health services in the Croydon area Find out more
Elefriends
Elefriends is a supportive online community where you can be yourself. We all know what it’s like to struggle sometimes, but now there’s a safe place to listen, share and be heard. Find out more
Information Line
Mind in Croydon operate a confidential mental health telephone information line: Please telephone our freephone number 020 8668 2210 Find out more
Latest Updates
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Pension Protection Fund Charity Quiz Night
We are delighted that Mind in Croydon are now in our second year of being supported by our good friends from the Pension protection Fund. Fund raising activities continue in abundance! On the evening of the 27th June , the PPF ran a summer quiz at their offices in Croydon. Participants paid £30 per table of 6 and consisted mainly of PPF employees plus a MiC team too! Teams brought their own food and drink and all monies contributed to the PPF annual fund raising target for MiC. The atmosphere was competitive but jovial and great fun was had by all. Interesting that the Executives team (including our own Richard Pacitti) came top of the league board! A great evening of fund raising and fun, thanks to PPF.
Two Universal Credit Advice Workers – one full time, one part time
PLEASE NOTE THESE POSTS ARE FUNDED ONLY FOR TWO YEARS (there is a possibility the posts may be continued beyond this time limit if funding can be found)
36 hours per week – full time post – to be worked 9-5
18 hours per week – part time post, hours to be agreed with Manager
The full time post is 36 hours per week at a salary of £28,569 per annum (Grade 4 S9 on the Mind salary scale). The part time post is 18 hours per week and the WTE salary is £28,569 which will be pro-rated downwards to reflect the part time hours.
We are looking for two workers to operate our much anticipated new project for Universal Credit (UC) claimants which will be based in South Croydon. In this innovative project you will not only work with clients but produce much needed data and evidence to enable national Mind’s campaign team to make the benefits system work for those it services. You will help clients apply for UC and support them to maintain their claims. You will have at least one year’s experience in advice work, with a significant Welfare Benefits Advice component. Experience gained as a volunteer can be counted if it is of equivalent quality to professional experience. This is an opportunity to work within our expert Welfare Benefits Advice team which holds the coveted Advice Quality Standard (AQS), the mark of quality for independent advice organisations.
Mind in Croydon Ltd is striving to be an equal opportunities employer and particularly welcomes applications from people from minority groups. A full information pack can be found at www.mindincroydon.org.uk/about-us/work-for-us/.
NO AGENCIES PLEASE
Last date for returned applications to the Human Resources Manager, Mind in Croydon, 26 Pampisford Road, Purley, Surrey CR8 2NE is Monday 5 August at 9.00am
Lunch with The Mayor of Croydon
Asian Resource of Croydon is delighted to host a 3 course Charity Lunch with The Mayor of Croydon Cllr. Humayun Kabir to raise funds for The Mayor’s Charities.
You are cordially invited to attend and support much needed services in Croydon. Book your tickets via eventbrite at www.eventbrite.co.uk/e/lunch-with-the-mayor-of-croydon-tickets-65028677525 or call 020 8684 3784 or email info@arccltd.com.
Date: Thursday 25th July 2019
Time: 1pm-4pm
Venue: Croydon Town Hall, Katherine Street, CR0 1NX
This year the Mayor is fundraising for 5 local charities.
* Mind in Croydon, which promotes good mental health and seeks to empower people to lead a full life as part of their local community.
* Croydon Vision helps those who are blind or visually impaired and their families, encouraging greater independence, confidence and development.
* Apasen International (Croydon branch) is a social care provider offering personalised support to meet the needs of vulnerable people.
* Ashdon Jazz Academy provides support to vulnerable young women and girls who may be suffering from self-esteem issues, feelings of isolation, peer pressure, relational bullying, family breakdowns, stress and anxiety.
* Croydon Refugee Day Centre is a safe, friendly meeting place offering practical advice and support to all asylum seekers and refugees.
Lunch with The Mayor of Croydon
Charity Fundraiser Lunch with the Mayor of CroydonNew Hoarding Group Starts 1st October 2019
The purpose of the project is to provide free group counselling sessions to participants, who reside in the Borough of Croydon, in order to help them examine why they collect items that clutter the home and what would it be like to consider letting some of these go.
As part of the project, if participants feel comfortable to do so, they will be introduced to De-Clutter Buddies who will come to your home on invitation and look at what could be done to support you in this decluttering. This offer is for an hour a week. If a client would prefer they can meet the De-Clutter Buddy outside of their home to start with.
For more information visit our Hoarding Project Page at www.mindincroydon.org.uk/how-we-can-help/counselling/hoarding-project/
Every year Day Lewis host an Annual Charity Day, where all pharmacies across the estate take part to raise money for their local charities. This year, the Day Lewis Support Office based in Purley Way raised funds for their two chosen charities, of which Mind in Croydon are one. The day was a real family occasion and was also attended by the Mayor or Croydon and his wife. Despite the constant rain, employees participated in a number of events to raise funds for us. These included a basketball match, a clothes sale, raffles and opportunities to wet sponge the bosses! A grand total of £2500 was raised that was matched by the KC JC Foundation, which means each charity received £2500 each. We are delighted and thankful to Day Lewis for this donation which will contribute to the running of our front line services to help those experiencing mental health issues to lead better lives.
Accreditations & Awards
