en English

COVID-19 Service Update
Mind in Croydon’s Counselling Service has now fully returned to face-to-face sessions at our office in Purley.
Face masks are optional.

My life has changed as a result of this counselling. I am so grateful! For six years I have been pushed from pillar to post without any help and now finally I actually feel better about myself. I have been given the help I needed. I feel strong enough to take on the rest of my life whatever it may bring. To all the staff at Mind in Croydon I thank you. Keep up the good work!

One to One Counselling

Is there a particular area of your life that is causing distress?

Counselling can provide an opportunity to talk to someone who is trained to listen. It can help you make sense of the feelings experienced and enable you to see the difficulty in a more manageable way.

We provide an accredited professional service in a confidential and safe setting.

We are committed to delivering services designed to meet the needs of local people and in particular excluded groups. Please see our accessibility strategy linked on the left.

We adhere to the Ethical Framework for the Counselling Professions.

More than half of the people who came for counselling with us said that as a result of their counselling they were having to see their GP less often.

Clients can self refer by ringing 020 8763 2064 and giving their name and address. An information pack will then be sent detailing how the service works and what to expect from it and also includes a short questionnaire for completion. The questionnaire aids the counsellor in making a decision about the best way forward for you.

All clients have an initial assessment where a decision is made on what the most appropriate treatment is for them. You will be given an opportunity to talk about your difficulties, and you will also find out more about the service.

If you would benefit from further counselling, we will arrange for you to see a counsellor on a regular basis. There is normally a waiting list. How long you have to wait will depend on your needs and availability.

We can help you deal with any problems that are causing emotional distress. Many counsellors have specialist skills in areas including:

  • Anxiety
  • Bereavement
  • Depression
  • Family issues
  • Relationships
  • Abuse

We will make every effort to place you with a counsellor who is best equipped to deal with your problem.


The majority of Counsellors working at Mind in Croydon do so on a voluntary basis. A contribution is requested towards Mind in Croydon’s administrative costs.



Counselling sessions

  • Unwaged – £5 per session
  • Waged – your weekly contribution is based on your earnings (0.1% of your gross annual income e.g. £23,000 = £23 per session).
  • Out of Croydon Borough  – £40 per session

The amount will be discussed and agreed with you in the assessment.

If you would like to donate to support the Counselling Service you can do via JustGiving here.

Application Process

Please provide your name, address, phone number and an email address and we will email/post the registration form to complete  and return to us.

Tel: 020 8763 2064
Email: counselling@mindincroydon.org.uk

Waiting Times

On average, approximately 6 to 8 weeks for an assessment and up to 11 weeks after this to commence counselling sessions.

Carers’ One to One Counselling

We also provide free one-to-one Carer’s Counselling for those who are a carer aged 18 and over and live, work or are educated in the Borough of Croydon.

Please click here to see more information.

More information

Mind in Croydon’s Counselling Service is a primary care level service.  We see clients with mild to moderate levels of problems.

If you wish to find out more about counselling at Mind in Croydon, you can download our counselling leaflet, or refer to our Frequently Asked Questions.

Confidentiality can be a concern to some people seeking counselling services, and our confidentiality policy is also available for you to download to the top left of this page.

If you are contemplating counselling it can be a daunting prospect if you are entering into the unknown, and these resources aim to answer any questions you may have.

You may find that you are eligible for free counselling under Croydon Talking Therapies (IAPT). This is an NHS programme available in England which can provide a range of treatments for various mental health problems. You can find out more about this at the following website: https://slam-iapt.nhs.uk/croydon/welcome-to-croydon-iapt/

Accreditations & Awards