Reports
We often produce reports measuring the success of our projects. Some of these can be found below.
Annual Report
Active Minds
Active Minds Evaluation Report (Oct 2012)
Active Minds Buddy Pilot Report (Feb 2011)
Active Minds Buddy Report (Oct 2012)
Advocacy
Advocacy Specialist Housing Report (March 2012)Parenting Advocacy Comic Relief Report 0 6 Months (April 2012)
Parenting Advocacy Comic Relief Report 6 12 Months (Oct 2012)
Parenting Advocacy Comic Relief Report 12 18 Months (April 2013)
Parenting Advocacy Comic Relief Report 18 24 Months (Oct 2013)
Parenting Advocacy Comic Relief Report 30 36 Months (April 2015)
Family Navigator Final Report (March 2015)
A right to know, a right to be involved (May 2015)
Counselling
Counselling BME Report The First Step (Feb 2011)
Day Services Review
Somewhere To Go Something To Do (Sept 2014)
The Hub
The Hub First Year Report (Nov 2015)
Policies & Procedures
Mind in Croydon fully supports the Mind Quality management system. As part of ensuring a commitment to quality in organisational standards we have policies, practices and procedures on key areas of work and we implement a cycle and culture of continuous improvement and learning.
Having policies and procedures which are open to scrutiny and which are regularly reviewed is important for Mind in Croydon’s dealings with its partners, service users and staff. For that reason we are delighted to be able to put the policies on our Website. Policies are regularly updated, usually every two to three years.
Select a title to view or download the relevant document. If you are not able to view documents in PDF format, click here to download Adobe PDF Reader.
Alcohol And Drugs Policy April 2019
Annual Salary Award Process February 2020
Authorisation Of Expenditure November 2018
Business Continuity Plan April 2017
Child Protection Policy February 2018
Communications And IT Policy October 2018
Confidentiality Policy August 2019
Conflict Of Interest Policy February 2019
Disciplinary Dismissal Procedure February 2019
Environmental Policy December 2019
Equality And Diversity Policy 2019
Fundraising Strategy 2019 To 2022 May 2019
Grievance And Disputes Procedure December 2019
Harassment Of Staff Policy December 2017
Health And Safety Policy February 2018
Information Governance Policy July 2017
Management Of Violence October 2019
Personal Use Of Resources Policy October 2019Privacy Policy (GDPR) April 2018
Reporting Incidents Guidelines April 2019
Risk Management Policy February 2018
Safeguarding Adults Policy February 2020
Stress At Work Policy December 2019
Training And Consultancy Remuneration Guidelines April 2019
Training And Development Of Staff Policy February 2018
Trips Away From The Workplace Policy April 2019
User Involvement Policy August 2018
Whistleblowing Policy February 2019
Mental Health Directory
Search for information on mental health services in the Croydon area Find out more
Elefriends
Elefriends is a supportive online community where you can be yourself. We all know what it’s like to struggle sometimes, but now there’s a safe place to listen, share and be heard. Find out more
Information Line
Mind in Croydon operate a confidential mental health telephone information line: Please telephone our freephone number 020 8668 2210 Find out more
Latest Updates
Follow Mind in Croydon on your favourite social network
Social Networking Food Parcels
During these times, receiving positive feedback goes a long way to keep our staff and each other connected and buoyed.
‘Thank you for the food box you gave to my sibling, and for the care that was taken to provide them with suitable vegan products for their very restricted diet. It was very kind of you all’
Please note that if this is a service you require you must be a member of the Social Networking Service and Croydon Fire Service are only able to provide it to current service users
Need Help With Your Benefits?
Welfare Benefits Service
There have been a number of changes to the benefits system during the Covid 19 outbreak. We are still here to support you with any questions you might have about Welfare Benefits. This includes establishing benefit entitlement, support with challenging decisions and representation at appeal to the second tier tribunal.
We have a dedicated team of Caseworkers who can help with all welfare benefit issues and can provide up to date advice about benefit entitlement during the Covid 19.
Universal Credit
We also have a team specialising in support around Universal Credit.
The Universal Credit team can help with establishing an entitlement, working out how much Universal Credit you might be able to receive, talking to the Job Centre, filling in forms and challenging decisions made by the DWP.
We are currently limited to support by email, letter and telephone. We are able to pick up the emails and voice messages left.
Email address – wba@mindincroydon.org.uk
Advice line – 020 8763 2037
Please note we are not able to see visitors at any Mind in Croydon until further notice.
Continuing their support of Mind in Croydon’s Social Networking Service, Croydon Fire Service assisted in delivering vital food packages to our vulnerable clients today. Food packages included some Easter treats. Our huge thanks go out to all those involved including some of the Mind in Croydon staff who donated towards these packages.
Please note that if this is a service you require you must be a member of the Social Networking Service and Croydon Fire Service are only able to provide it to current service users.
London Fire Brigade Mind InPurley
South West London Law Centres are offering debt advice and support for those that need help. If you need support leave them a voicemail or email and they will get back to you within a working day or less. See the attached image for the contact information.
Thanks to New Addington Fire Station
Mind in Croydon are hugely grateful to our colleagues at New Addington Fire Station.
Members of the fire service based at New Addington have enabled Mind in Croydon’s Social Networking Service to support clients who are vulnerable in the most urgent of times.
We would like say a big thank you for the help and support provided including dropping off food parcels to people’s homes as well as ensuring that when a person was submitted to hospital they had their mobile phone delivered to them on a Friday evening to enable them to stay in touch with their family.
PLEASE NOTE that if this is a service you require you must be a member of the Social Networking Service and New Addington Fire Station are only able to provide it to current service users
Don't forget to #ClapForCarers #clapforkeyworkers #ClapForTheNHS tomight at 8pm
If you need help with benefits our Welfare Benefits Advice and Universal Credit services are here to help. See https://t.co/9dC3837sDL for more information #Croydon
Accreditations & Awards
