en English


We often produce reports measuring the success of our projects. Some of these can be found below.

Impact Report

2020-2021 Impact Report

Active Minds

Active Minds Evaluation Report (Oct 2012)

Active Minds Buddy Pilot Report (Feb 2011)

Active Minds Buddy Report (Oct 2012)


Advocacy Specialist Housing Report (March 2012)Parenting Advocacy Comic Relief Report 0 6 Months (April 2012)

Parenting Advocacy Comic Relief Report 6 12 Months (Oct 2012)

Parenting Advocacy Comic Relief Report 12 18 Months (April 2013)

Parenting Advocacy Comic Relief Report 18 24 Months (Oct 2013) 

Parenting Advocacy Comic Relief Report 30 36 Months (April 2015)

Family Navigator Final Report (March 2015)

A right to know, a right to be involved (May 2015)


Counselling BME Report The First Step (Feb 2011)

Day Services Review

Somewhere To Go Something To Do (Sept 2014)

The Hub

The Hub First Year Report (Nov 2015)

Policies & Procedures

Mind in Croydon fully supports the Mind Quality management system. As part of ensuring a commitment to quality in organisational standards we have policies, practices and procedures on key areas of work and we implement a cycle and culture of continuous improvement and learning.

Having policies and procedures which are open to scrutiny and which are regularly reviewed is important for Mind in Croydon’s dealings with its partners, service users and staff. For that reason we are delighted to be able to put the policies on our Website. Policies are regularly updated, usually every two to three years.

Select a title to view or download the relevant document. If you are not able to view documents in PDF format, click here to download Adobe PDF Reader.


Strategic Plan 2019-2022

Alcohol And Drugs Policy April 2019

Annual Leave Carry Over Policy May 2021

Annual Salary Award Process May 2021

Authorisation Of Expenditure November 2018

Business Continuity Plan Sept 2020

Child Protection Policy February 2018

Communications And IT Policy October 2018

Complaints Policy April 2019

Confidentiality Policy August 2019

Conflict Of Interest Policy February 2019

Disciplinary Dismissal Procedure February 2019

Environmental Policy December 2019

Equality and Diversity Policy May 2021

Flexible Working From Home Policy December 2020

Fundraising Strategy 2019 To 2022 May 2019

Governance Manual June 2019

Grievance And Disputes Procedure December 2019

Harassment Of Staff Policy November 2020

Health And Safety Policy February 2018

Hospitality Policy April 2019

Information Governance Policy August 2020

Investment Policy June 2021

Lone Working February 2019

Management Of Violence October 2019

Operational Plan August 2019

Personal Use Of Resources Policy October 2019Privacy Policy (GDPR) April 2018

Quality Policy October 2019

Reporting Incidents Guidelines April 2019

Reserves Policy June 2020

Risk Management Policy February 2018

Safeguarding Adults Policy February 2020

Sickness Absence August 2018

Staff Handbook April 2020

Staff Structure April 2019

Staff Training And Development Policy March 2021

Strategic Plan 2019-2022 Jun 2019

Stress At Work Policy December 2019

Training And Consultancy Remuneration Guidelines April 2019

Trips Away From The Workplace Policy April 2019

User Involvement Policy August 2018

Whistle Blowing Policy February 2019



Accreditations & Awards