We often produce reports measuring the success of our projects. Some of these can be found below.

2018-2019 Annual Report

2019-2020 Annual Report

2020-2021 Impact Report

2021-2022 Impact Report

2022-2023 Impact Report


Policies & Procedures

Mind in Croydon fully supports the Mind Quality management system. As part of ensuring a commitment to quality in organisational standards we have policies, practices and procedures on key areas of work and we implement a cycle and culture of continuous improvement and learning.

Having policies and procedures which are open to scrutiny and which are regularly reviewed is important for Mind in Croydon’s dealings with its partners, service users and staff. For that reason we are delighted to be able to put the policies on our Website. Policies are regularly updated, usually every two to three years.

Select a title to view or download the relevant document. If you are not able to view documents in PDF format, click here to download Adobe PDF Reader.

Our Strategy 2024-2027

Acceptable Personal Use Of Resources Policy

Alcohol And Drugs Policy

Business Continuity Plan

Code Of Conduct (was STAFF HANDBOOK) 

Communications and IT Policy

Complaints and Comments Policy

Confidentiality Policy

Conflict of Interest Policy

Disciplinary Policy

Employee Home Working Policy

Environmental Policy

Equality and Diversity Policy

Flexible Working From Home Policy

Grievance And Disputes Procedure Updated

Guidelines On Reporting Serious Risk And Incidents

Harassment Of Staff Policy 

Health And Safety Policy

Hoarding Best Practice Policy

Hospitality Policy

Infectious Diseases Policy 

Information Governance Policy

Job Applicant Privacy Policy

Lived Experience Engagement Influence and Participation Policy

Lone Working

Management Of Violent And Aggressive Behaviour Policy

Menopause Policy

Personal Use Of Resources Policy 

Privacy Notice for Employees

Privacy Policy (UK GDPR)

Probation Policy and Procedure

Procedure For Working With People At Risk Of Harming Themselves Or Others

Quality Policy

Recruitment Policy and Guidelines

Safeguarding Children and Young People Policy

Salary Policy 

Sickness Absence Policy & Procedure

Social Media Policy

Staff Training And Development Policy 

Stress At Work Policy 

Training And Consultancy Remuneration Guidelines 

User Involvement Policy 

Volunteer Policy

Wellbeing At Work Policy 

Whistle Blowing Policy

Workforce Data Protection Policy