Chief Executive Officer (CEO)
Emma has over twenty five years’ experience working in the voluntary sector. After graduating, Emma worked in the field of HIV and AIDS. From this she developed an interest in Mental Health. Emma has delivered front line Mental Health services in local communities, in hospitals and secure units, and forensic settings including HMP Wormwood Scrubs. She joined the management team at Mind in Croydon in 2014 and was appointed Chief Executive in 2022. Emma has a deep interest in providing people with access to high quality services and her drive is fundamentally rooted in championing parity between physical and mental health.
Director of Services
Tom has been involved in the voluntary sector for 15 years having held roles previously at Citizens Advice and Age UK. Tom managed Mind in Croydon’s AQS accredited Welfare Benefit Advice Service for 3 years from 2018 to 2021. In April 2021, he joined the Senior Management Team in the newly formed role of Head of Social Inclusion and Support Services. Tom has a keen interest in social justice and has extensive experience of expert representation at Social Security Tribunals. He has contributed extensively to research and policy development in Welfare Benefits, presenting the challenges faced by people with mental health issues our clients face at national conferences, in Parliament and at the All Party Parliamentary group on Universal Credit. Away from work he can be found following his football team around the country.
Head of Fundraising and Income Generation
Cara started her career working in the private sector, including Harrods and Barclays bank. She subsequently worked in the Civil Service in a number of roles including that of Private Secretary to the Secretary of State for the Environment and at the UK Ecolabelling Board. It was a natural progression to go from central government to the third sector and she has been in mental health for over twenty years. Her roles at Mind in Croydon have included managing the information line and preparing successful fund-raising bids including to the national lottery. Previously the Head of HR and Training, she is a Chartered Member of the Chartered Institute of Personnel and Development (CIPD).
Head of Finance and Resources
I joined Mind in Croydon in July 2020 as Head of Finance and Resources. I have worked in finance for 25 years and as a senior professional for the last 18 years. I have worked across various industries including hospitality, music, advertising and education. I have been involved with not for profit businesses in the last 8 years including working with Jamie Oliver’s Fifteen Foundation where I was a Financial Controller for some of the restaurants. I also worked with Shaw Trust where I was the Finance Manager for various national careers service contracts. Away from the office I like to follow and play many different sports.
Head of Mental Health and Wellbeing Services
Jacqui joined Mind in Croydon in 2002 as a part time Welfare Benefits Advisor and a weekend worker at the then Fairfield Club in East Croydon. Before that, she managed a 30-bed Mental Health residential unit in Croydon, working in a person-centred way to build on individual strengths and prepare each person to move into independent living.
She was sponsored by National Mind to do a Social Work qualification and, in 2003, was appointed to as Project Manager at the Fairfield Club on a full time basis.
More recently, Jacqui has been the Service Manager for our Social Networking Service at the Fairfield Hub and led on the operational development and delivery of our Recovery Space and Mental Health Personal Independence Co-ordinator teams. On 1st April 2021, Jacqui took up a new role as Head of Mental Health and Wellbeing Services and joined the Senior Management Team. Jacqui brings positive motivation to all her teams and leads by example through her ‘each one teach one’ ethos and loves sharing her learning with others. Most importantly, she believes that everyone is equal and deserves to be treated with respect and dignity.
Head of Social Inclusion and Support Services
Helen joined Mind in Croydon in March 2023 as Head of Social Inclusion & Support Services. Helen has worked in the voluntary and community sector for 30 years in a variety of settings, including local, national, and international organisations supporting people with disabilities, children and young people and carers of all ages.
Having worked in Croydon for many years she has been involved in numerous initiatives, including establishing the Carers Support Centre and is delighted to now be working with Mind in Croydon.
Head of Human Resources
With over 15 years of invaluable experience in People and HR across various sectors including Education, Finance, Media, and Charity, Nadine brings a wealth of expertise to the table. Her passion lies in the Charity sector, where she has dedicated a significant portion of her career.
Nadine holds esteemed professional qualifications, including a level 7 CIPD (Chartered Institute of Personnel and Development) and CMI (Chartered Management Institute) membership. Her academic prowess is underscored by a Masters in Human Resource Management and Leadership Development.
What sets Nadine apart is her unwavering commitment to uplifting and empowering individuals. She firmly believes that every staff member and volunteer plays a crucial role, and a well-functioning organisation hinges on their collective dedication. This belief is what fuels her enthusiasm for the Charity sector, and it’s with great excitement that she embarks on her journey with Mind, ready to make a meaningful impact.