en English

We are very aware at Mind in Croydon that people really are our main asset. Attracting the right recruits and retaining them is of paramount importance and ensures that our clients get the best possible service. The benefits we can offer are a flexible and genuinely family-friendly environment – many of our staff work part time, some job share and there are opportunities to take time off in lieu in order to fit the requirements of the job around one’s home life. A lot is talked of ‘home life balance’ – at Mind in Croydon this is a reality.

Training and Development

We have a highly trained human resources department which believes that good people management is essential. All staff receive a full induction programme in line with the new ‘Care Standards Act’. This involves both internal induction to all our projects and external visits to related agencies so that staff are familiar with our ‘partners’ within the borough of Croydon, and understand how we work with them. There are regular supervisions, appraisals and staff are fully trained and encouraged to become experts in their field. For example, the head of our Welfare Benefits Service sits as a member of the Appeals Service Tribunal. Recently we have enabled individual members of staff to train for Diplomas in Social Work, Diplomas in Counselling and the Chartered Institute of Personnel Development’s Diploma in Human Resource Management.

We have a number of policies to ensure we meet best practice guidelines generally. It is also our aim to actively encourage diversity in aspects such as ethnicity, age, and disability, to ensure that our staff complement our client group.

Current Vacancies


Part-Time Shop Manager

We are looking for passionate and committed candidates who have good managerial skills that have worked in a shop or service and able to motivate a team. Experience within the mental health field would be desirable but is not essential. 

The part time Shop Manager will need to work well alongside another part time Shop Manager, as a job share, in the management of the shop and its volunteers, working to achieve maximum profitability, excellent customer service and awareness of the charity. The job involves manging the till, manual handling and sorting of donated goods. The role will work Monday, Friday and Saturday, 9.45am – 5.15pm. They will be required to work flexibly to provide cover during the absence of the other part time Shop Manager when they are sick or on annual leave, where they will run the shop during this time.

Tasks will include (and are not limited to):

  • Assisting in recruitment and managing volunteers
  • Helping meet sales targets
  • Controlling expenditure to maximise profits
  • Ensuring volunteers maintain a high standard of customer care
  • Supporting in pricing of items
  • Controlling stock
  • Arranging displays
  • Ensuring volunteers are trained and meeting health and safety regulations
  • Cash register procedures to ensure security of the shop takings
  • Act as a keyholder

Mind in Croydon is a high quality, growing charity that prides itself on serving the people of Croydon and surrounding areas who need support with mental health issues. We seek to empower clients to lead a full life as part of the community.

Our working environment is a positive, supportive and flexible one. We provide great internal career opportunities for employees and a competitive salary and benefits package, including 28 days holiday (pro-rata), rising to 33 days (pro-rata) after 5 years’ service plus bank holidays, a good pension scheme and an Employee Assistance Programme.

Salary: £22.358 pa pro rata

Contract: Permanent, Part-time

Hours: 21.6 hours per week (part time)

Location: Addiscombe Charity Shop, 289 Lower Addiscombe Road, Croydon, CR0 6RE  

Shop Manager Job Description June 2022

Closing Date for Applications: 2nd September 2022. To apply send a CV and a covering letter to hr@mindincroydon.org.uk explaining:

  • Why you would like to apply for this role?
  • How your skills and experience relate to the competencies in the Person Specification of the job description?

Accreditations & Awards