en English

We are very aware at Mind in Croydon that people really are our main asset. Attracting the right recruits and retaining them is of paramount importance and ensures that our clients get the best possible service. The benefits we can offer are a flexible and genuinely family-friendly environment – many of our staff work part time, some job share and there are opportunities to take time off in lieu in order to fit the requirements of the job around one’s home life. A lot is talked of ‘home life balance’ – at Mind in Croydon this is a reality.

Training and Development

We have a highly trained human resources department which believes that good people management is essential. All staff receive a full induction programme in line with the new ‘Care Standards Act’. This involves both internal induction to all our projects and external visits to related agencies so that staff are familiar with our ‘partners’ within the borough of Croydon, and understand how we work with them. There are regular supervisions, appraisals and staff are fully trained and encouraged to become experts in their field. For example, the head of our Welfare Benefits Service sits as a member of the Appeals Service Tribunal. Recently we have enabled individual members of staff to train for Diplomas in Social Work, Diplomas in Counselling and the Chartered Institute of Personnel Development’s Diploma in Human Resource Management.

We have a number of policies to ensure we meet best practice guidelines generally. It is also our aim to actively encourage diversity in aspects such as ethnicity, age, and disability, to ensure that our staff complement our client group.

Current Vacancies

Two Universal Credit Advice Workers – one full time, one part time

For an informal discussion about these roles, please feel free to phone 020 8668 2210 and ask to speak to the Human Resources Manager.

PLEASE NOTE THESE POSTS ARE FUNDED ONLY FOR TWO YEARS (there is a possibility the posts may be continued beyond this time limit if funding can be found)

  • 36 hours per week – full time post – to be worked 9-5
  • 18 hours per week – part time post, hours to be agreed with Manager

The full time post is 36 hours per week at a salary of £28,569 per annum (Grade 4 S9 on the Mind salary scale). The part time post is 18 hours per week and the WTE salary is £28,569 which will be pro-rated downwards to reflect the part time hours.

We are looking for two workers to operate our much anticipated new project for Universal Credit (UC) claimants which will be based in South Croydon. In this innovative project you will not only work with clients but produce much needed data and evidence to enable national Mind’s campaign team to make the benefits system work for those it services.  You will help clients apply for UC and support them to maintain their claims. You will have at least one year’s experience in advice work, with a significant Welfare Benefits Advice component. Experience gained as a volunteer can be counted if it is of equivalent quality to professional experience. This is an opportunity to work within our expert Welfare Benefits Advice team which holds the coveted Advice Quality Standard (AQS), the mark of quality for independent advice organisations.

Mind in Croydon Ltd is striving to be an equal opportunities employer and particularly welcomes applications from people from minority groups. A full information pack can be found below.


Last date for returned applications to the Human Resources Manager, Mind in Croydon, 26 Pampisford Road, Purley, Surrey CR8 2NE is Monday 5 August at 9.00am

UCAW External Application Letter

UCAW Application Form

UCAW Job Description

UCAW Person Spec

UCAW Terms Of Employment

UCAW Equal Opportunities Monitoring Sheet

Accreditations & Awards