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Volunteer’s information

Thank you so much for all the help, support and kindness you have shown me. I’ve thoroughly enjoyed my time at Mind and have learnt so much as a trainee.

We thank all our volunteers for their valuable contribution to Mind in Croydon.  Please note that all our volunteers (including volunteer/trainees) are subject to versions of the following documents which will be amended to reflect the needs of our different projects.  Please note, the relationship between volunteers and Mind in Croydon is concerned with training/volunteering, not with employment.  Volunteers including trainee/volunteers are undertaking work and complying with instructions as a trainee/volunteer, not as an employee.  The underlying purpose of any agreement between yourself and Mind in Croydon is not to establish a relationship of an employer and employee but to enable you to acquire certain skills and experience (as a trainee) or to volunteer with the organisation.

Volunteer Handbook

Volunteer Offer Letter

Volunteer Guidance Note

If you require any clarification of the above, please contact the Human Resources Manager at 26 Pampisford Road, Purley, CR8 2NE (020 8668 2210) for further details.

Active Minds Volunteer Buddy

While changes to the service are in place due to COVID-19 the buddy role has changed slightly.
We are now looking for volunteers to make weekly phone calls to people who would usually be accessing the groups but are currently isolated while social distancing is in place.
The phone calls will have a focus on supporting the service user to take positive actions through out the week to remain physically and mentally well.
Please complete the application form below if you are interested in this opportunity.

As part of Active Minds we are recruiting a team of volunteers who understand how sport and physical activity improves our mental and physical health. You’ll be able to support people with mental health problems so they can develop their own passion for sport.

You’ll need to be able to establish good relationships with people from different backgrounds and have some understanding of mental health.

We’ll support and train you as one of our volunteer Buddies, which could be the first step of a new career in sport mentoring or peer support.

To apply please contact 020 8253 8205 or email activeminds@mindincroydon.org.uk.

Volunteer Buddy Application Form

Volunteer Buddy Application Form

Volunteer Buddy Role Description

Active Minds – Support Service Users in Using Video Calls

We are also looking for people to provide brief support to service users in accessing the online Zoom sessions we are currently running.  Often people do not have the confidence to access Zoom on line, we have found providing one or two one to one sessions before accessing a group can really build confidence.

You don’t need to be a zoom wizard yourself, basic knowledge is helpful but it is more the confidence and willingness to try the various platforms that is useful.

If you are interested please email activeminds@mindincroydon.org.uk

Counselling Placements

Please do send in applications as we regularly recruit and will hold your application form on file ready for these times.

Counsellor Placement Application Form

Volunteer Counsellor Placement Guidelines

You will find more information about the service by clicking here.

Please send application forms marked for the attention of the Counselling Service Manager, Mind in Croydon, 26 Pampisford Road, Purley, Surrey, CR8 2NE.

E-Commerce Volunteers Needed

  • Do you enjoy selling items online?
  • Would you like to meet people in the local  community?
  • Would you like to help raise money for a local charity and recycle goods?

If your answer is “yes” and you’re able to donate some of your spare time to help us sell donated items online, then this is the perfect volunteer role for you!

As an E-Commerce volunteer you would be helping Mind in Croydon raise vital funds for our services that support people living with mental health difficulties in the local community.

Whether you have experience selling online or have an interest and would like to learn, this is an excellent opportunity to share your specialist knowledge or develop new skills. We receive a wide range of donations and therefore we need a diverse group of volunteers to help us get the best value for each item.

This would be ideal for someone living in the South Croydon or surrounding areas.

Opening Times:  Monday to Friday 9am-5pm
Location:  Orchard House, 15a Purley Road, South Croydon, CR2 6EZ

E Commerce Volunteer Role Description

E Commerce Volunteer Application Form

If you are interested, please contact 020 8253 8201/07907 574 890 or email peter@mindincroydon.org.uk.

Shop Volunteers Needed (Addiscombe Shop)

Would you like to give something back to the local community by volunteering or maybe gain some retail experience?

We are looking for people who have a creative  flair to help maximise the trading potential of our charity shop. You will be involved in all aspects of the shop’s operation, including sorting donations, steaming clothes, assisting
customers and visual merchandising. In particular we are looking for people with experience, so if you have volunteered or worked in a charity shop before or have good experience in the retail sector please apply below.

This would be ideal for someone living in Addiscombe or surrounding areas.

Opening Times: Monday to Saturday 10am to 5pm
Address: 289 Lower Addiscombe Road, Croydon, Surrey, CR0 5RE

If you are interested please contact the Shop Manager, Anne Parrish on: 020 8662 9383
or email: anne.parrish@mindincroydon.org.uk

Volunteer Shop Assistant Role Description

Volunteer Shop Assistant Application Form


Croydon Health and Wellbeing Space
Admin Meet and Greet Volunteer Receptionist

A new and exciting opportunity has arisen for vibrant and energetic volunteers to join the team at the Croydon Health and Wellbeing Space (CHWS), located within the Whitgift Centre, Croydon.

Are you looking to gain experience working in a community mental health setting?
Are available to volunteer at least 4 hours per week?

The Croydon Health and Wellbeing Space (CHWS), will provide access to clinical support as well as advice, information, and support from a team of Support Workers to enable people to overcome barriers to manage their mental health and independence. This includes providing access to welfare benefits, housing, money and debt management, education, training, and employment. The service will be provided and managed through a partnership between Mind in Croydon and the Croydon BME Forum.

We are looking for volunteers to assist with reception and general administrative duties. Our successful volunteers will support staff as the first point of contact for our service users, other professionals and visitors, as they come into the service. A significant part of the role is to make our service users feel welcome and comfortable. The position requires someone who is friendly, understanding and approachable, possesses excellent communication skills and feels comfortable working in a busy environment.

The role of the volunteers may be suited towards students, studying psychology, business, health and social care, wishing to gain work experience in the field of mental health. The role would also be suited to someone with life experience, or people who want to use their free time to make a positive contribution to the community.

Details of the role:

  • Welcoming service users, professionals and visitors to the Croydon Health and Wellbeing Space in a friendly and polite manner
  • Directing service users/clients to the waiting area or to the next available member of staff
  • Assisting service users with electronic triage
  • Keep the reception area tidy and presentable
  • Answer incoming calls and take messages/refer calls to appropriate staff member.
  • Maintaining inventory of office supplies
  • Sort and distribute mail
  • Ensure cleanliness of staff, visitor, and client areas (high touch point areas)
  • Photo copy and file non-sensitive documents

Required Skills:

  • Oral and written English
  • Daytime availability
    Monday – Saturday 10am-2pm or 2pm-6pm
    Sunday 11am-2pm or 2pm-5pm
  • Ability to communicate in a positive, polite, and respectful manner
  • Be able to commit to volunteering regularly each week and to be punctual
  • Ability and initiative to perform duties under minimal supervision


  • Office Procedure: Learn basic office procedures and gain an opportunity to improve your IT skills which can be added to your CV
  • Networking and Personal Development: Meet different people, gain self-confidence and valuable experience of working within the mental health field. Learn from an extensive knowledge team; and work in a psychologically informed environment, with colleagues specialising in a range of backgrounds, from housing and benefits to Domestic Abuse
  • Resources: You will know the community better and be able contribute to community services
  • Opportunities: Get involved in the community by attending and volunteering for CHWS activities, workshops, and special events.

Full Training and Support will be provided in all areas.

Successful applicants are required to undertake a DBS and provide references.

Help can also be provided to complete the application form as part of an informal interview.

If this sounds like you, and you would like to apply, or someone you know, please contact Charonia on 07563 028 767 or alternatively email charonia@mindincroydon.org.uk

Accreditations & Awards